By booking services with Alpha Cleaning Services, you agree to the following terms:
Description of Services
We offer professional cleaning and sanitizing services for houses, offices and comercial spaces as requested during scheduling.
Payment Policy
Payment must be made at the time of booking via credit or debit card. Payments are securely processed through Square.
Cancellation and Rescheduling Policy
We understand unexpected events happen, but cancellations with less than 24 hours’ notice are not accepted. For changes made less than 24 hours before the scheduled service, a fee equal to 50% of the booked service will apply. We appreciate your understanding.
Quality Guarantee
Your complete satisfaction is our priority. If you are not fully satisfied with the service provided, our team will return to your location to redo the service at no additional charge.
Customer Responsibility
Customers are responsible for adequately preparing the area before servicedelivery and informing us of any pre-existing damage or special conditions that could affect service performance.
SMS Communications and Opt-out
To stop receiving promotional or informational text messages, reply “STOP” to any message received. For support or additional questions, please contact us via email at contact@alphacleaning.com or by phone at +1 (980) 414-3206. Standard message and data rates from your mobile carrier may apply.
Limitation of Liability
Alpha Cleaning Services is not responsible for damages resulting from failure to properly inform us of environmental conditions or pre-existing damages at the service location.
Acceptance of Terms
By scheduling any service with Alpha Cleaning Services, you acknowledge that you have read, understood, and fully agree to these terms and conditions.
SMS Terms of Service
Alpha Cleaning Services SMS Program
Alpha Cleaning Services offers SMS notifications for appointment confirmations, reminders, promotional offers, and other relevant communications related to our carpet and upholstery cleaning services.
Opt-Out Instructions: You can cancel the SMS service at any time. Simply text “STOP” to the shortcode. Upon sending “STOP,” we will confirm your unsubscribe status via SMS. After this confirmation, you will no longer receive SMS messages from us.
Rejoining Instructions: To rejoin the SMS messaging service, sign up again via the online form or other original opt-in methods. Upon successful re-subscription, SMS communications will resume.
Help Instructions: If you experience any issues with the messaging program, reply with the keyword “HELP” for assistance or contact our support team directly at contact@alphacleaning.com or +1 (980) 414-3206.
Carrier Liability Disclaimer: Carriers are not liable for delayed or undelivered messages.
Message and Data Rates: Standard message and data rates may apply for messages sent to and from Alpha Cleaning Services. Message frequency may vary.
For questions regarding your text or data plan, please contact your wireless provider directly.
Privacy Policy: For privacy-related inquiries, please refer to our Privacy Policy at https://alphacleaningco.co/privacy-policy
Compliance with Industry Standards: Alpha Cleaning Services complies fully with industry standards and regulations regarding SMS communications.
Legal Compliance: Alpha Cleaning Services is committed to complying with all applicable laws and regulations governing SMS communications, including TCPA and other relevant guidelines.
